Odaily Planet Daily News Bybit CEO Ben Zhou posted on the X platform, "Taking Bybit and customer-related things as examples, specific cases of crypto exchanges and AI integration include:
1. CryptoLens: AI-driven all-round in-depth analysis, which is convenient for users to understand any project they want to learn. It can provide analysis in terms of community, fundamentals, social trends, token economics, etc. It is almost a one-stop tool;
2. Tradegpt: AI agents trained through the Bybit database can provide users with some technical analysis on prices, quick access to Bybit platform tools, etc.;
3. AI support agent. Bybit has now fully integrated AI support agents to help our customer support team answer customer questions directly. I don't believe that AI agents can replace humans, because many customers just want to talk to people, especially when submitting complaints, there are many emotional factors that robots can't handle. The key to making AI agents smarter is to provide them with the right access rights and security verification tools so that they can answer these questions.
In addition, the AI tools used internally by Bybit include:
AItest-the testing and quality control team uses AI for instance testing;
AITranslation-the translation team makes extensive use of AI Help with translation;
AiWiki - Internal training Byseek system, Bybit internal wikipedia;
OSOP - Internal operational project management platform for managing all activities, product offerings;
AiLegal - Help the legal team draft legal templates, handle master loan agreements, borrowing, etc.;
Aicoding - Help the team write basic level code. ”
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